Refund Policy

1. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

• Your request must be submitted within 14 days of the original transaction date.
• The request must apply to the first-time purchase of a Shieldra Premium subscription.
• Renewals of monthly or yearly plans are generally not eligible for refunds unless required by local law.

2. Lifetime Plans

Due to the significant discount and nature of "Lifetime" access, these plans are subject to the same 14-day refund window. After 14 days, Lifetime purchases are final and non-refundable.

3. How to Request a Refund

To initiate a refund, please email our support team with your transaction details:

• Email: [email protected]
• Subject: Refund Request - [Your Registered Email]
• Details: Please include your Stripe receipt number or the date of purchase.

Our team will process eligible requests within 3-5 business days. Please note that banks may take additional time to post the credit to your account.

4. Abuse of Policy

We reserve the right to refuse a refund if we detect a pattern of abuse, such as multiple refund requests for the same account or evidence of fraudulent activity.

5. Chargebacks

We encourage users to contact us directly for refunds. Initiating a chargeback with your bank without contacting us first may result in the permanent suspension of your Shieldra account and a block on future purchases.